Welcome to ATrade! We are committed to ensuring that your experience on our platform is seamless, from browsing to buying. Our Shipping Policy is designed to provide you with a clear understanding of the shipping processes for items bought and sold on ATrade.
- Shipping Options
ATrade connects buyers with sellers across Nigeria, offering a variety of shipping options to meet diverse needs and preferences. Sellers on ATrade are responsible for specifying the shipping methods available for their items, which may include:
- Standard Shipping: Delivery within 4-7 business days.
- Expedited Shipping: Faster delivery within 1-4 business days.
- Pickup: Direct pickup from the seller’s specified location.
- Shipping Costs
Shipping costs are determined by the seller, based on the size, weight, and destination of the item. Sellers may offer free shipping, flat rate shipping, or variable rates based on the buyer’s location. All shipping costs will be clearly indicated at the time of purchase.
- Shipping Times
Sellers are required to specify their processing times, from the order date to when the item is shipped. Once the item is dispatched, the shipping time will depend on the chosen shipping method. ATrade encourages sellers to provide tracking information to buyers for transparency and peace of mind.
- International Shipping
Currently, ATrade focuses on the Nigerian market, and international shipping options are not available. All transactions and shipments are to be conducted within Nigeria.
- Handling Damages and Losses
In the unfortunate event that an item is lost or damaged during shipping, the responsibility lies primarily with the seller. Buyers should contact the seller directly to report the issue. Sellers are encouraged to offer a replacement or refund for the affected item. ATrade’s customer service team can assist in mediating disputes between buyers and sellers when necessary.
- Returns and Exchanges
Please refer to ATrade’s Return Policy for detailed information regarding returns and exchanges. The Return Policy outlines the conditions under which returns and exchanges are accepted and processed.
- Seller Shipping Responsibilities
Sellers on ATrade are responsible for ensuring that items are securely packaged and labeled correctly. Sellers must adhere to their stated processing and shipping times and communicate promptly with buyers regarding any delays.
- Contact Us
For any questions or concerns regarding shipping, please contact our Customer Support team at Support@ATrade.Africa
We are here to assist you in making your buying and selling experience on ATrade as smooth and enjoyable as possible.
Thank you for choosing ATrade. Happy shopping and selling!
Please note: This Shipping Policy is subject to change, and users will be notified of any significant updates. By using ATrade’s services, you agree to this Shipping Policy.